Refund policy

We have a no return policy in many cases such as buyers remorse, accidental purchases, Colors don't match exactly existing home decor or wardrobe, Gifts a recipient has declined, Etc. 

We will be happy to provide a Refund for products that arrived damaged. Or if you if you received the wrong item. In certain cases, if the art or color is extremely different from the shown product listings due to a technical error from our production partner, we may provide a full refund. in these cases, accurate photos must be provided, and refunds may be approved or declined after review. We do our best to provide a fair and generous assessment. if you believe you have a reason for a return, please don't hesitate to reach out. We do reserve the right to make the final decision. 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@mukava.store.

Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
MUKAVA
63 Emerald St
Keene, N.H. 03431

You can always contact us for any return or other questions at hello@mukava.store. 

Once we can evaluate the issue we will do what we can to make it right.
In rare cases, we may decline any request in cases of Suspected Fraud.

Exchanges
We make most products to order for each customer, so do not do exchanges by default. It depends on the product. If you want to make an exchange, contact us at hello@mukava.store. If an exchange is accepted, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days, but most cases in 1-3 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mukava.store.